FAQ

HOW DO I SHOP ON STUDIOAPLO.COM?

TO FREELY CONSULT OUR CATALOGUE, SELECT A CATEGORY FROM THE NAVIGATION MENU OR CLICK ON THE SEARCH ICON AND TYPE IN A KEYWORD/S.

TO SEE THE FULL PRODUCT DETAILS, CLICK ON THE PICTURE OF THE ITEM TO OPEN THE PRODUCT PAGE, WHERE YOU WILL FIND ALL AVAILABLE SIZES AND COLORS, IMAGES, AND OTHER INFORMATION.

WHEN YOU HAVE MADE YOUR CHOICE, SELECT THE SIZE AND COLOR ON THE PRODUCT PAGE AND CLICK ON "ADD TO CART".

TO PROCEED WITH YOUR ORDER, CLICK ON THE CART IN THE UPPER RIGHT CORNER OF THE SCREEN AND THEN ON "CHECKOUT".

ONCE YOU HAVE COMPLETED YOUR PURCHASE, YOU WILL RECEIVE A CONFIRMATION E-MAIL CONTAINING YOUR ORDER DETAILS.

IF YOU DON'T RECEIVE A CONFIRMATION E-MAIL, PLEASE CHECK YOUR SPAM FOLDER.

IF YOU STILL CAN'T FIND IT, PLEASE CONTACT US.

IF YOU HAVE ANY DOUBTS OR QUESTIONS, YOU CAN CONTACT US IN THE CHAT FUNCTION OR HERE.

WE ARE AT YOUR DISPOSAL FROM MONDAY TO FRIDAY, FROM 9.00 AM TO 6.00 PM (CET), EXCLUDING BANK HOLIDAYS

HOW CAN I CONTACT APLÒ?

YOU CAN REACH US IN THE CHAT FUNCTION OR BY SENDING US A MESSAGE HERE.

WE WILL RESPOND TO YOUR CONCERNS OR QUESTIONS AS SOON AS POSSIBLE FROM MONDAY TO FRIDAY, FROM 9.00 AM TO 6.00 PM (CET), EXCLUDING BANK HOLIDAYS.

HOW DO I CANCEL OR CHANGE MY ORDER?

IF YOU WISH TO CANCEL OR CHANGE YOUR ORDER, PLEASE CONTACT US WITHIN A FEW MINUTES OF PLACING YOUR ORDER BY USING THE CHAT FUNCTION OR VIA E-MAIL BY COMPLETING THE FORM HERE.

UNFORTUNATELY, ONCE WE BEGIN PROCESSING YOUR ORDER, YOU WILL NO LONGER BE ABLE TO CANCEL OR CHANGE IT.

PREORDER

PRE-ORDERING ALLOWS YOU TO PURCHASE AN ITEM THAT IS NOT YET AVAILABLE IN STOCK BUT WILL SOON BE.

AN ESTIMATED DELIVERY DATE IS INDICATED ON THE PRODUCT PAGE OF ALL PRE-ORDER ITEMS.

THIS DATE MAY BE SUBJECT TO CHANGE DUE TO PRODUCTION REASONS.

FOR ORDERS CONTAINING BOTH CURRENTLY AVAILABLE AND PRE-ORDER ITEMS THE PRODUCTS WILL BE SHIPPED SEPARATELY, BUT YOU WILL ONLY BE CHARGED ONCE FOR SHIPPING.

FOR ORDERS CONTAINING PRE-ORDER ITEMS ONLY THAT HAVE DIFFERENT DELIVERY DATES, ITEMS WILL BE SHIPPED TOGETHER ON THE LATEST ESTIMATED DELIVERY DATE.

YOU WILL RECEIVE A CONFIRMATION E-MAIL AS SOON AS YOUR PACKAGE HAS BEEN SHIPPED.

YOU WILL BE CHARGED WHEN YOU PLACE THE ORDER.

CAN I FIND APLÓ IN PHYSICAL STORES?

YOU CAN FIND OUR PRODUCTS IN THE FOLLOWING PHYSICAL STORES:

GROCERY - ELMEGADE 21, 2200 KØBENHAVN N

ANNE BLACK STORE - GAMMEL KONGEVEJ 74, 1850 FREDERIKSBERG C

ROSEMARY ANTWERP - KLOOSTERSTRAAT 106, 2000 ANTWERPEN

SHOWROOM

OUR SHOWROOM IS LOCATED AT GAMMEL KONGEVEJ 80, 1850 FREDERIKSBERG C

YOU’RE WELCOME TO MAKE AN APPOINTMENT BY FILLING OUT THE CONTACT FORM HERE.

WE WILL SHORTLY GET BACK TO YOU WITH A CONFIRMATION.

HOW CAN I RESCHEDULE MY PICKUP?

IF YOU WANT TO RESCHEDULE YOUR PICKUP TIME, PLEASE LET US KNOW AS SOON AS POSSIBLE BY CONTACTING US HERE.

REFUNDS

ONCE WE RECEIVE YOUR RETURNED ORDER AT OUR WAREHOUSE WE WILL CHECK IF IT IS ELIGIBLE FOR A REFUND.

YOUR REFUND WILL BE ISSUED ON THE SAME DAY AS CONFIRMATION.

THE REFUND WILL BE ISSUED THROUGH OUR PAYMENT GATEWAY UPON RECEIVING THE RETURN CONFIRMATION E-MAIL AND WILL TAKE UP TO 7 WORKING DAYS TO PROCESS.

HOW LONG IT TAKES FOR THE CREDIT TO SHOW ON YOUR ACCOUNT WILL DEPEND ON YOUR CREDIT CARD ISSUER.

VAT

OUR PRICES INCLUDE VAT IN EUROPE, WHERE APPLICABLE.

SHIPPING

FREE STANDARD DELIVERY IN DENMARK

ORDER VALUE OVER 200€: FREE STANDARD DELIVERY IN THE EU,
NORWAY, UK, & USA

ORDER VALUE UNDER 200€ IN THE EU: STANDARD DELIVERY 10€

ORDER VALUE UNDER 200€ IN NORWAY: STANDARD DELIVERY 20€

ORDER VALUE UNDER 200€ IN THE USA: STANDARD DELIVERY 15€

ORDER VALUE UNDER 200€ IN THE UK: STANDARD DELIVERY 20€

STANDARD DELIVERY ESTIMATED TIME: 1-5 WORKING DAYS.

RETURN POLICY

ANY ITEM CAN BE RETURNED WITHIN 14 DAYS OF RECEIPT. THE ITEM RETURNED MUST BE UNUSED AND IN THE ORIGINAL CONDITION, WHICH INCLUDES THE ORIGINAL PACKAGING & TAGS ATTACHED.

*ARCHIVE SALE ITEMS ARE ONLY EXCHANGEABLE TO OTHER SIZES.

SEE OUR FULL TERMS HERE

×